How to Download Instagram Dm on Mac
Staring at your telephone'south tiny screen and typing on its tiny keys to reply to each Instagram DM y'all receive is not the most efficient way to interact with your customers.
Simply those days are over.
Equally of 2020, whatever Instagram user in the world can send an Instagram DM online, from their PC or Mac, every bit well as from their phone.
*Sliding into your DMs*
Now y'all tin can get and send Instagram Direct messages on desktop, no affair where you are in the earth 👍 pic.twitter.com/CT2SwuxHTv
— Instagram (@instagram) April 10, 2020
Now, your brand now has more than options when replying to Instagram DMs. And considering more than 200 1000000 users visit at least one business profile each twenty-four hours, there's a good adventure some Instagram users will reach out to your make directly via DM.
Bonus: Save fourth dimension and download twenty gratuitous, customizable Instagram DM templates for your make , including greetings, partnership requests, FAQ responses, replies to complaints, and more than.
What does "DM" mean on Instagram?
DM means directly messaging.
On Instagram, DMs are individual letters between one Instagram user and another user, or group of users.
Instagram DMs don't prove up in your brand'due south feed, profile or in search. And they won't for your followers, either. Only you and those you are communicating with tin run into the straight letters.
On Instagram, DMs are sent by Instagram Direct. Think of this every bit an email inbox where individual messages are collected.
On both desktop and mobile, access Instagram Directly to see your Instagram DMs by clicking on the paper aeroplane icon.
When you run across a blood-red numbered notification over the newspaper airplane icon, you'll know there'southward an unread DM to be read.
How to send Instagram DMs on your estimator (PC or Mac)
Anyone with an Instagram account tin create or reply to Instagram DMs from the browser version of the app, from a desktop reckoner, without any special downloads or features. This makes it easier for your brand to answer to an influx or high volume of DMs.
(If that high volume of DMs is coming from more than i Instagram business relationship or several profiles across dissimilar social media platforms, you lot're better off using a social media management tool like Hootsuite to handle DMs — more on that in the adjacent department!)
Whether you're replying to an Instagram DM on a PC or creating an Instagram DM on a Mac, the process is the same:
1. Log into your brand'south Instagram account
Log in to instagram.com using whichever web browser you prefer. In that location is no specific Instagram DM browser to utilize.
2. Click on the paper plane icon
To navigate to Instagram Direct, click on the paper airplane icon in the web page's top right hand corner.
3. Run across all your Instagram DMs
All your make's direct messages and interactions evidence here. Unread directly messages volition show first in the list.
You'll also come across the selection to create a new DM. Click on the blue Send Message push button to begin a new interaction.
Type in a user's handle to begin a new one-on-one interaction. You tin can bulletin any brand or user that you follow.
Or create a group for an Instagram DM. On Instagram Direct, y'all can transport DMs to up to 32 people.
From your desktop, you can also similar, copy or report a DM past clicking on the three buttons next to the Instagram DM.
4. Transport other users' content
As well as written messages, Instagram DMs can include photos, polls, GIFs, Instagram Stories and IGTV clips. Your make might want to interact with users by sharing other users' content in a DM.
Navigate to the photo, video or IGTV y'all desire to share privately. Click on the newspaper airplane icon under that post.
Then, select how you lot desire to share that content.
By clicking on Share to Direct, you can type in the Instagram user you want to send the content to directly via Instagram DM.
How to send Instagram DMs from the Instagram app
Sending Instagram DMs from the Instagram app is just as easy:
1. Open the app on your phone
Download the Instagram app from the App Store or Google Play.
2. Click on the paper airplane icon
This will open up all your Instagram DMs.
iii. Engage with your users
Answer to customers' queries by tapping on the unread message and writing a response in the Message bar.
And just like on desktop, yous can cull one-on-ane DMs or ship to a group of upwards to 32.
4. Share others' content
Whatsoever time you see the paper airplane icon, click on it to send that content privately.
Bonus: Save time and download 20 free, customizable Instagram DM templates for your brand , including greetings, partnership requests, FAQ responses, replies to complaints, and more.
How to transport Instagram DMs using Hootsuite (on desktop and mobile)
If you manage more than 1 Instagram account or your make receives DMs on more than than i social media platform, a social media management tool like Hootsuite can save you a lot of time.
With Hootsuite, y'all can reply messages and comments from all of your Instagram, Facebook, Twitter and LinkedIn accounts in 1 social inbox. No more clicking through countless browser tabs to bank check for new DMs, or accidentally forgetting to answer until customers get fed upwardly.
To start answering Instagram DMs using Hootsuite, follow these simple steps:
1. Connect (or re-connect) your Instagram profiles
If yous're new to Hootsuite, follow this guide to add together an Instagram business relationship to your dashboard .
If y'all've previously used Hootsuite for Instagram analytics or scheduling, just you lot haven't connected Instagram with the Hootsuite Inbox even so, follow these steps to re-connect your account .
In both cases, you will exist prompted to follow a few uncomplicated steps to authenticate your account.
Once you're done, make sure that your Instagram contour settings allow sharing letters with your Hootsuite business relationship:
- Get to Settings and tap Privacy.
- Tap Letters.
- In Connected Tools , utilize the Allow Admission to Letters switch to enable sharing.
Note: Hootsuite Inbox is compatible with Instagram Business accounts.
two. Go to your Hootsuite Inbox
In your Hootsuite dashboard, navigate to the Inbox.
Here, you tin see interactions from your connected Instagram, Facebook, Twitter and LinkedIn accounts.
The Inbox collects 4 types of Instagram letters:
- Direct messages
- Replies to your Instagram Stories
- Quick reactions to your Stories
- Mentions of your account in other users' Stories
3. Answer to Instagram DMs
All that's left is to appoint with your followers.
Follow these social media customer service best practices to make sure your bulletin responses are always on fleek. (Does anyone say on fleek anymore? Asking for a Millennial friend.)
If you're part of a team managing social media DMs, you tin can easily assign messages to other team members (who will be notified by electronic mail) and sort your inbox by assignment, social network, message type and date.
How to delete Instagram DMs
Depending on your brand'south social media policy, you may want to delete Instagram DMs.
To delete Instagram DMs from your PC or Mac:
i. Navigate to Instagram Directly
Click on the paper airplane icon in the top navigation bar.
two. Click on the advice you want to delete
And so click on the information icon by the user'southward profile picture.
3. Click Delete Chat
That will bring up this screen:
Then, yous tin can choose to Delete Chat. This volition only delete the conversation for yous. It will even so be visible for the others included in the chat.
Also nether the "Details" section, in that location is too the option to Cake, Written report or Mute Messages. Muting simply means you won't become notifications for new incoming DMs for this conversation.
To delete Instagram DMs using the mobile app:
1. Navigate to Instagram Direct
Click on the paper airplane icon in the navigation bar.
2. Swipe or concur the communication thread you lot want to delete
If you're using iOS, swipe left on the message you want to delete. If y'all're using Android, press and hold the thread you want to delete.
This brings up two options. Mute the message to terminate seeing new notifications for this thread. Or delete the bulletin.
3. Click Delete
This action will simply delete the chat for yous.
8 best practices for sending and responding to Instagram DMs
Engaging with your customers and responding to Instagram DMs is just one way to finer use Instagram for business and gain more Instagram followers.
Here are some essential tips to go on in mind.
Fix notifications for Instagram DMs
Make sure your brand sees all the new, incoming Instagram DMs that information technology receives.
On both desktop and mobile, navigate to Settings. Choose Notifications (or Push Notifications if you're on desktop).
Then nether Direct Messages, make sure the From Everyone (if yous're working on desktop) options are selected.
And brand certain all the On (if you're working on mobile) options are selected. This will ensure your brand sees all its new incoming DMs.
Utilize Instagram Quick Replies
Chances are, your brand is going to become a lot of similar questions over Instagram Direct. Instead of typing out the aforementioned reply, save time by making the most of the Instagram Quick Replies feature.
Fix upward a Creator Account with Instagram. Not simply will this enable the Quick Replies feature, it will provide more options for organizing and managing your Instagram DMs, similar the two-tab inbox.
Find Quick Replies every bit an option nether Settings. To create a Quick Reply:
- Click on the "+" button in the superlative right hand corner.
- Type out a answer to a commonly asked question.
- Choose a i-give-and-take keyboard shortcut for that message.
When replying to an Instagram DM, type the one discussion into Instagram Directly. Click the bluish "Insert a quick reply" button" and the full response you've saved will autofill.
Admit when a new message has been received
That way, fifty-fifty if your team isn't able to reply to the directly bulletin immediately, your client isn't met with silence.
You might:
- Thank the customer for getting in touch.
- Let them know their bulletin has been received.
- Prepare an expectation for how long it volition take the team to get to their query.
This helps foster a relationship between the user and your brand. It too boosts customer service, setting expectations for when that customer tin expect a conversation with your brand.
And then follow upwardly promptly
Don't get out your customers hanging!
And the faster your brand tin can reply, the ameliorate. According to the analysis and advisory firm Convince & Convert, 42% of customers who complain to a company over social media expect a response within 60 minutes.
Waiting too long to respond to a customer could upshot in them losing trust in your brand.
Write in your brand vocalization
Whatsoever your make's tone, exist sure to utilize that same voice in your Instagram DMs.
Remember to:
- Exist authentic and personable. Show your customer they're interacting with a real person who cares about their experience with your make.
- Don't employ jargon. Avoid using these words and phrases.
- Make sure communication is piece of cake to sympathize. Irony, sarcasm and jokes might be misinterpreted by the reader or cause offence. Leave no room for misinterpretation.
Make sure at that place are no spelling mistakes
Make sure your writing reflects your brand in a professional person way.
Check for typos, spelling mistakes and grammar errors. Read over your DM for flow. And if your company manages multiple brands and has multiple Instagram accounts, make sure y'all're working with the right account.
Continue your writing brusk and sweetness
If someone is reaching out to your brand directly, they want an reply apace. So avoid the chit-chat. Get right to it.
Accost your customers' DM right away. Write in a way that is like shooting fish in a barrel to read. Write brusk sentences.
And don't fear short paragraphs.
Doing all this makes it easier for customers to find the answer to their query.
Don't forget to sign off
Finally, bring closure to the conversation by:
- Request the customer if in that location'southward annihilation else they demand aid with.
- Thanking them for their business concern or loyalty to your visitor.
- Wishing them a bang-up twenty-four hours.
Closing off is a personable fashion to communicate, but likewise ensures your customer doesn't feel snubbed or shut down before the chat is over.
Ameliorate your response time and efficiently engage with followers past responding to Instagram straight messages alongside all your other social letters in Hootsuite Inbox. Try it gratuitous today.
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